Katie, you have been very helpful and accomodating from day one. Especially, you are very patient and calm to explain an already frustrated client the situations. As a client, I like to understand upfront if there are foreseen issues or possible delays. I got very frustrated because it started to become a waiting game where the status was so vague. Shanna you have a very kind and truly a sincere personality. You try all you can to make sure I am comfortable and taken care of. Always very positive and optimistic. You both make an effective team.