"Katie was very helpful and accommodating from day one. She is especially patient and calm to explain an already frustrated client the situations. As a client, I like to understand upfront if there are foreseen issues or possible delays. When I got very frustrated because it started to become a waiting game where the status was so vague, Katie and her team tried all they could to make sure I was comfortable and taken care of. Always very positive and optimistic. What an effective team!"